Question 1

What changed?

Accepted Answer

Bubblegum products were withdrawn from sale on 1 November 2025. This means you can’t buy new policies online. Existing customers remain supported, and you’ll continue to enjoy your current coverage until your policy expires. For Car Insurance customers, a MoneySmart General Insurance Specialist will contact you to assist with renewals.

Question 2

Why are the products being withdrawn?

Accepted Answer

MoneySmart launched Bubblegum as a brand with the intent of shaking up the General Insurance landscape and bringing better service and better experiences to Singaporeans.
Due to changes in the operating climate in Singapore and increasing operating costs, MoneySmart has decided to sunset the products and stop new sales.
Existing customers will continue to receive the customer service they expect, and coverage under policies sold is not affected.

Question 3

Is Bubblegum going out of business?

Accepted Answer

No.
Bubblegum is a range of insurance products brought to you by MoneySmart Financial Pte. Ltd (MoneySmart), a Registered Insurance Broker licensed by the Monetary Authority of Singapore (“MAS”).
The products themselves are being withdrawn, but MoneySmart Financial will continue to trade and act in a regulated capacity.

Question 4

Do I need to find a new insurer?

Accepted Answer

All active policies will stay valid. However, you will not be able to renew policies directly online. Car Insurance customers can continue to renew through MoneySmart’s team of General Insurance Specialists. Reach out to the Bubblegum Support team.

Question 5

What happens to my data after Bubblegum shuts down?

Accepted Answer

Although Bubblegum products are being withdrawn, MoneySmart FInancial Pte Ltd will continue to operate in a brokerage capacity. We take data protection seriously. Your personal data will be safely stored and managed in accordance with regulatory requirements (including PDPA) and our internal data retention policies, even after Bubblegum products are withdrawn.

Question 6

Is my current policy still valid?

Accepted Answer

Yes. All active policies remain valid for the full policy period you purchased. You keep the same coverage and benefits until the policy ends.

Question 7

Can I still buy or renew?

Accepted Answer

No, Bubblegum no longer accepts new purchases or renewals online. If you already have an active policy, it will remain valid until it expires. For new policies or renewals, please visit the [MoneySmart website](https://www.moneysmart.sg/).

Question 8

What happens after 31 October 2025?

Accepted Answer

We’ll no longer accept new purchases (and renewals where applicable), but Customer Service will continue to support existing policies until they expire.

Question 9

Will I still be able to access my account online?

Accepted Answer

Yes, MoneySmart will continue to maintain and offer access to the Bubblegum platform, including account management, until all existing Bubblegum policies have expired. However, the Bubblegum mobile app will be withdrawn from 1 November 2025.

Question 10

Will I still be able to access my account details through the App?

Accepted Answer

The Bubblegum Mobile App will be maintained until 31 October 2025.  After this point, you will still be able to access all your account details on the web at www.bubblegum.co.

Question 11

Is my policy still valid?

Accepted Answer

Yes! All policies will remain valid for the policy period as purchased, no matter how long that period is. You’ll continue to enjoy the same coverage, benefits and customer service until then.

Question 12

Will I still have access to customer support?

Accepted Answer

Yes, our Customer Service team will continue to assist you until your period of insurance has expired. You can reach us via email or live chat anytime during our operating hours.

Question 13

Can I still buy a new Bubblegum car insurance policy or renew my current one?

Accepted Answer

All active policies will stay valid. However, you will not be able to renew policies directly online. Car Insurance customers can continue to renew through MoneySmart’s team of General Insurance Specialists. Reach out to the Bubblegum Support team.

Question 14

Can I make changes to my existing policy (e.g. cancel, endorse, update vehicle)?

Accepted Answer

Yes, policy changes such as periods of insurance endorsements, cancellations, or updates can still be processed. Usual terms and timelines apply.

Question 15

Will I still receive renewal reminders during this period?

Accepted Answer

No, customers can no longer renew their policies with Bubblegum. However, the MoneySmart team will reach out to help you explore the best options for continuing your coverage.

Question 16

Can I request a refund if I cancel my policy early?

Accepted Answer

You can request an early cancellation, and your eligibility for refund is laid out in the policy wording. Refunds for early cancellations will continue to follow our usual terms and conditions. Reach out to our Customer Service team, and we’ll assist you with the process.

Question 17

How can I download my policy documents before the withdrawn date?

Accepted Answer

You will still be able to download your policy documents from Your Account any time up to expiry of the policy. You can also contact our Customer Service team to email you a copy.

Question 18

What happens after 31 October 2025?

Accepted Answer

After 31 October 2025, we will stop accepting new car insurance purchases and renewals, but we will continue to provide customer support on all existing policies until they expire.

Question 19

Will I still be insured if I get into an accident after the withdrawn date?

Accepted Answer

Yes. As long as 
- your policy is active
- you've complied with the terms of the policy
- the accident occurs within its coverage period.

Question 20

Can I still make a claim after products are withdrawn from sale?

Accepted Answer

Yes. The withdrawal only means we won’t be selling any policies; we will still be honouring and servicing all existing policies.  As long as your policy is still active, you can submit claims as usual. All claims will continue to be processed according to the terms outlined in your policy documents.  But please bear in mind that the policy wordings lay out strict timelines on reporting of claims.

Question 21

I’ve submitted a cancellation/refund request. Will it still be processed?

Accepted Answer

Yes. All valid cancellation and refund requests will be processed according to our usual timelines. To avoid any potential delays, we recommend submitting your request as early as possible.

Question 22

Can I transfer my policy to another provider?

Accepted Answer

No. Insurance policies are non-transferable. However, our MoneySmart team will reach out to you before your next renewal to offer support and help you maintain your coverage.  You can also get in touch with our Customer Support team and request a callback from one of our GIS specialists.

Question 23

Is my policy still valid?

Accepted Answer

Yes! All policies will remain valid for the policy period as purchased, no matter how long that period is. You’ll continue to enjoy the same coverage, benefits and customer service until then.

Question 24

Will I still have access to customer support?

Accepted Answer

Yes, our Customer Service team will continue to assist you until your period of insurance has expired. You can reach us via email or live chat anytime during our operating hours.

Question 25

How can I download my policy documents before the withdrawn date?

Accepted Answer

You will still be able to download your policy documents from Your Account any time up to expiry of the policy. You can also contact our Customer Service team to email you a copy.

Question 26

What happens after 31 October 2025?

Accepted Answer

After 31 October 2025, we will stop accepting new travel insurance purchases, but we will continue to provide customer support on all existing policies until they expire.

Question 27

Can I still make a claim after the products are withdrawn?

Accepted Answer

Yes. As long as your policy is still active, you can submit claims as usual. All claims will continue to be processed according to the terms outlined in your policy documents.  But please bear in mind that the policy wordings lay out strict timelines on reporting of claims.

Question 28

Can I transfer my policy to another provider?

Accepted Answer

No. Insurance policies are non-transferable. However, you can visit [MoneySmart Financial’s travel insurance page](https://www.moneysmart.sg/travel-insurance) to view the comparison plans offered by MoneySmart for your next purchase.

Question 29

Is my policy still valid?

Accepted Answer

Yes! All policies will remain valid for the policy period as purchased, no matter how long that period is. You’ll continue to enjoy the same coverage, benefits and customer service until then.

Question 30

Will I still have access to customer support?

Accepted Answer

Yes, our Customer Service team will continue to assist you until your period of insurance has expired. You can reach us via email or live chat anytime during our operating hours.

Question 31

How can I download my policy documents before the withdrawn date?

Accepted Answer

You will still be able to download your policy documents from Your Account any time up to expiry of the policy. You can also contact our Customer Service team to email you a copy.

Question 32

What happens after 31 October 2025?

Accepted Answer

After 31 October 2025, we will stop accepting new personal accident insurance purchases, but we will continue to provide customer support on all existing policies until they expire.

Question 33

Can I still make a claim after the products are withdrawn?

Accepted Answer

Yes. As long as your policy is still active, you can submit claims as usual. All claims will continue to be processed according to the terms outlined in your policy documents.  But please bear in mind that the policy wordings lay out strict timelines on reporting of claims.

Question 34

Can I transfer my policy to another provider?

Accepted Answer

No. Insurance policies are non-transferable. However, you can visit [MoneySmart Financial’s personal insurance page](https://www.moneysmart.sg/personal-accident-insurance) to view the comparison plans offered by MoneySmart for your next purchase.